Settings

System-wide configuration. Thresholds set here decide how many alerts your supervisors see each day — tune them deliberately.

General

Operations thresholds

Shifts & working time

Zones & geofences

Company profile

Legal name*

Trading name

Commercial licence

Labour file number

Registered address

Operations contact

Regional settings

Country

Time zone

Currency

Week starts on

Weekly rest day

Interface languages

Englishالعربيةहिन्दीاردوবাংলা

Riders choose their language; the dashboard follows the user profile

Data residency & retention

Host data in the GCC region

Primary database and backups stay inside the region

Encrypt personal documents at rest

Passports, civil IDs and visas

Mask civil ID numbers in exports

Shows the last 4 digits only, except for HR and the Mandoob

GPS trail retention

Longer retention increases storage cost and legal exposure

Document retention after exit

Driver / vehicle separation

The most sensitive setting in the system

Distance threshold

metres

GPS accuracy in dense areas is roughly 15–30 m. Below 150 m you will generate false alerts.

Time threshold

minutes

The rider must stay beyond the distance for this long before an alert is raised

Only alert when the vehicle is running

Require ignition-on from telematics

Prevents alerts when a rider parks and walks to a restaurant

Escalate to the Operations Manager after

minutes

Suppress in known zones

Ignore separations inside a marked rest area or workshop

4 zones defined

Attendance

Check-in grace period

minutes

Late threshold

minutes

Require GPS inside the assigned zone to check in

Geofenced check-in

Radius 500 m from the zone centre

Allow check-in without a vehicle

Permit unassigned check-in

Supervisor is notified

Auto check-out

min after shift end

Prevents open shifts inflating the hours on reports

Platform login escalation

Grace period after shift start

minutes

Voice-call attempts

Interval between attempts

minutes

Escalate to Operations Manager after

minutes

Idle alert threshold

minutes stationary

Shift definitions

Shift	Start	End	Hours	Broadcast	Riders
Morning	06:00	14:00	8	05:30	82
Evening	14:00	22:00	8	13:30	62
Night	22:00	02:00	4	21:30	14
Weekend surge	17:00	01:00	8	16:30	28
Ramadan	19:00	03:00	8	18:30	0

Working time rules

Standard working day

hours

Maximum weekly hours

hours

Kuwait Labour Law art. 64 — 48 hours per week, 6 days

Overtime multiplier

Ramadan working day

hours

Enforce a rest day every 7 days

Blocks rostering a rider for more than 6 consecutive days

Warn on excessive overtime

Flags any rider above 12 overtime hours in a week

Operating zones

Zones drive check-in geofencing, rider assignment and demand forecasting

Zone	Area	Riders	Vehicles	Geofence radius	Status
Salmiya	Salmiya, Rumaithiya	34	31	2.5 km	Active
Hawally	Hawally, Jabriya	29	27	2.0 km	Active
Farwaniya	Farwaniya, Khaitan	31	28	3.0 km	Active
Kuwait City	Sharq, Qibla, Dasman	22	20	2.0 km	Active
Fahaheel	Fahaheel, Mangaf, Mahboula	26	24	3.5 km	Active
Jahra	Jahra, Sulaibiya	16	11	5.0 km	Pilot

Suppression zones

Places where an alert would always be a false positive

Al-Salam Motors workshop

Separation and idle alerts suppressed

200 m

Shuwaikh depot

All movement alerts suppressed

400 m

Rider rest area — Salmiya

Idle alerts suppressed during break windows

80 m

Rider rest area — Farwaniya

Idle alerts suppressed during break windows

80 m